Conflict is inevitable. Damage is not.

Lawyer. Mediator. Conflict strategist.

When reputations, relationships and results are at stake, composure becomes strategy.

Based in Toronto.

Susannah Margison works with professionals and organizations whose credibility is non-negotiable — bringing structure, discretion, and strategy to the moments that matter most. Her role is simple: restore clarity before chaos takes hold.

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Trusted in High-Stakes Conflict

Based in Toronto, Susannah Margison is a mediator and conflict strategist specialising in complex civil disputes and reputationally sensitive professional conflict.

Through Hendler Mediation she mediates medical malpractice, healthcare negligence, institutional abuse, and class action matters.

Through her private practice, she supports executives, founders, and high-visibility professionals navigating critical moments of negotiation, leadership, and identity.

Grounded in law. Informed by psychology. Defined by discretion.

Trusted by executives and leading law firms across Canada.

Strategic Support for Leaders and Professionals

For people who operate under scrutiny — where decisions are public, relationships are political, and composure is currency — Susannah offers private conflict strategy designed to protect both reputation and identity.

This work is designed for professionals who require results without exposure — measured strategy, not spectacle.

  • One hour. Immediate clarity.

    For acute moments that demand composure and decisive strategy.

  • Three hours. Strategic depth.

    For high-performing professionals managing complex or reputationally sensitive conflict.

  • Half-day. Structured resolution.

    For founders, partners, or professionals who need outcomes without spectacle.

Because at this level, conflict does not only test your position — it tests who you believe yourself to be.

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How You Resolve It Determines What Comes Next

In high-stakes conflict, credibility and outcome are inseparable.

The right strategy protects both — helping you resolve what’s in front of you without collateral damage to what comes after.

Susannah’s work integrates negotiation theory, psychology, and practical communication strategy to help clients lead through conflict with confidence and clarity.

“The goal isn’t to win the argument — it’s to protect what matters after it’s over.”

- Susannah margison

  • Meredith Wolf, CEO, My Wolf Design Inc.

    “I feel like each consult we have had so far has provided me with a huge “ah-ha” moment. Susannah is direct, she asks the hard questions, and helps me push my thinking to a higher level.”

  • Kate Perkovic, CEO, KLMP Consulting Inc.

    "I found her approach to be the perfect balance between mastering conflict resolution, while considering all legal matters at play. I highly recommend her should you find yourself in need of assistance with a conflict.”

  • Kathryn Connan

    "If you’re looking for someone to not only guide you out of tricky to navigate situations but to also teach you how to better lead your team so you don’t feel like you're constantly running around in circles, Susannah is the woman for you.”

Meet Susannah

A former lawyer turned mediator and conflict strategist, Susannah helps people resolve conflict with both strategy and humanity. She works across Canada and internationally, combining legal experience with practical conflict-resolution frameworks to support professionals at every level of leadership.

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Conflict Handled Wisely Protects Everything That Matters Next.

Based in Toronto, Susannah mediates complex disputes across Canada and works with professionals internationally through her Conflict Clinic.

Conflict doesn’t wait. The right strategy means you don’t have to choose between composure and results.

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