MEDIATOR. LAWYER. CONFLICT STRATEGIST.

CONFLICT IS INEVITABLE.

CHAOS DOESN’T HAVE TO BE.

Trusted Toronto mediator and conflict strategist specializing in medical malpractice, healthcare disputes, institutional abuse, and reputationally sensitive conflict.

Clarity in High-Stakes Conflict

When conflict threatens relationships, reputation, or resources, composure matters as much as outcome.

Susannah supports professionals, law firms, and organizations facing high-stakes disputes or sensitive workplace dynamics, bringing calm authority, legal precision, and strategic clarity to conversations most people avoid.

Mediation for Complex Civil Disputes

Through her practice with Hendler Mediation in Toronto, Susannah mediates:

  • Medical malpractice and healthcare negligence claims

  • Institutional sexual abuse cases

  • Healthcare-related class actions

  • Elder care and long-term care negligence disputes

With nearly 15 years of legal and mediation experience, Susannah combines negotiation strategy, legal insight, and unshakable calm to help parties move from entrenched positions to resolution.

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The Conflict Clinic: One-on-One Conflict Coaching for Professionals

A private, one-hour conflict coaching session designed for professionals navigating urgent or reputationally sensitive conflict.

Built for moments when the stakes are too high to improvise, the Clinic provides:

  • A clear, actionable strategy

  • Tailored language and scripts for difficult conversations

  • Tools to protect credibility, timing, and tone

Common uses include:

  • Preparing for a difficult workplace conversation

  • Navigating a professional or co-founder breakup

  • Responding to a reputational risk or leadership conflict

Whether you’re an executive, healthcare professional, lawyer, or leader in tech, the Conflict Clinic offers immediate clarity and control.

  • Meredith Wolf, CEO, My Wolf Design Inc.

    “I feel like each consult we have had so far has provided me with a huge “ah-ha” moment. Susannah is direct, she asks the hard questions, and helps me push my thinking to a higher level.”

  • Kate Perkovic, CEO, KLMP Consulting Inc.

    "I found her approach to be the perfect balance between mastering conflict resolution, while considering all legal matters at play. I highly recommend her should you find yourself in need of assistance with a conflict.”

  • Kathryn Connan

    "If you’re looking for someone to not only guide you out of tricky to navigate situations but to also teach you how to better lead your team so you don’t feel like you're constantly running around in circles, Susannah is the woman for you.”

Lead with Clarity. Protect What Matters.

Based in Toronto, Susannah mediates complex disputes across Canada and works with professionals internationally through her Conflict Clinic.

Conflict doesn’t wait. The right strategy means you don’t have to choose between composure and results.