The Conflict Clinic
One session. Immediate clarity. When the conflict is too important to mishandle.
Alongside her mediation practice at Hendler Mediation, Susannah offers the Conflict Clinic: a private, one-hour consultation for individuals or organizations facing conflicts that require immediate, strategic attention.
This is not just coaching. It’s high-level conflict strategy - focused, discreet, and designed to protect your reputation, resources, and peace of mind.
what you get in 60 minutes
A virtual, one-on-one consultation that delivers:
Clarity on the facts, stakes, and risks
Strategy for what to say (and what not to say) in a high-pressure moment
Discretion when reputational or relational considerations matter as much as the legal ones
A tailored plan you can act on immediately
For some clients, the Clinic resolves the issue outright. For others, it creates the readiness and strategic foundation to pursue mediation from a position of strength.
who it’s for
The Conflict Clinic is designed for professionals who cannot afford to get it wrong:
Lawyers with a client who needs preparation or grounding before mediation
Leaders managing sensitive internal disputes
High-visibility individuals requiring discreet, behind-the-scenes support
Professionals or private clients facing conflicts too complex (or too costly) to leave to chance
What Happens in a Conflict Clinic appointment
In a focused hour, you will:
Separate fact from assumption—cutting through noise and emotion
Identify the true stakes—legal, reputational, and relational
Map your best options—what to do, what to avoid, and when to act
Leave with a clear, defensible plan you can implement immediately
Why Work With Susannah?
When the stakes are high, you want advice that blends legal precision with conflict strategy.
Susannah Margison is a Canadian lawyer, mediator, and strategist with nearly 15 years of experience navigating high-stakes disputes. She mediates complex cases through Hendler Mediation, including medical malpractice, class actions, elder care, and institutional abuse.
Clients trust her for her ability to cut through noise, reframe entrenched positions, and provide guidance that is practical, confidential, and effective.
“I don’t bluff. I don’t escalate unnecessarily. I help clients become unimpeachable—so even if someone’s angry, they’re still the most reasonable person in the room.”
— Susannah Margison
FAQs
What is the Conflict Clinic?
The Conflict Clinic is a one-hour virtual consultation designed to give you immediate clarity and strategy in a high-stakes conflict. It’s faster and more discreet than a full mediation, and provides a tailored plan you can act on right away.
How is the Conflict Clinic different from mediation?
Mediation is a structured process designed to help all parties reach agreement. The Conflict Clinic is different: it’s private, one-on-one support for you (or your organization) to stabilize a situation, prepare for mediation, or make critical decisions before things escalate.
Who typically books a Clinic session?
Typical clients include lawyers preparing their clients for mediation, executives managing sensitive workplace disputes, high-visibility professionals protecting their reputation, and individuals facing conflicts they can’t afford to mishandle.
Is the appointment confidential?
Yes. Every session is private and confidential. Discretion is central to the Clinic—whether you’re managing a workplace issue, a legal dispute, or a reputational challenge, you can trust the process is handled with care.
What can I expect to leave with?
You’ll leave with a clear, defensible plan that addresses the facts, risks, and strategic options available to you. Many clients resolve their immediate issue in the session itself; others use the plan as a foundation for mediation or ongoing strategy.