MEDIATION
Complex Disputes. Strategic Resolution.
Susannah Margison is a mediator with Hendler Mediation, one of Canada’s most respected mediation firms. She specializes in complex, high-stakes civil disputes where the human, reputational, and financial stakes are too high to leave to chance.
Her mediation practice focuses on:
Medical malpractice and healthcare negligence
Healthcare-related class actions
Elder care and long-term care negligence
Institutional sexual abuse and reputationally sensitive disputes
Trusted Experience, Collaborative Practice
For more than three decades, Hendler Mediation has been trusted to resolve some of Canada’s most complex and sensitive disputes. As part of this practice, Susannah works closely with Cliff Hendler, drawing on his extensive experience while bringing her own legal and negotiation expertise to the table.
Susannah’s style is pragmatic and results-driven, grounded in settlement negotiation strategy:
Helping parties weigh legal risk against the value of resolution
Reframing entrenched positions to create movement
Protecting dignity, relationships, and reputations while driving settlement
Ensuring outcomes are not only practical, but durable
A Results-Focused, Principled Approach
Susannah combines the precision of a former trial lawyer with the strategic lens of a conflict theorist. She is known for her ability to reframe entrenched positions, keep negotiation constructive, and guide parties toward outcomes that are both principled and lasting.