Services
Strategic support for professionals and private clients navigating conflict where reputation, relationship, and results intersect.
Each service is discreet, structured, and tailored to your level of risk and responsibility.
Private Advisory & Strategy
Private Conflict Advisory
One-hour consultation to clarify strategy and next steps in high-stakes conflict.
A focused, confidential session that brings immediate clarity to your position, risks, and available pathways.
Ideal for professionals and private clients facing complex or emotionally charged situations who need discreet, strategic direction before taking action.
$525 CAD / hour + HST
Strategic Intensive
A three-hour deep dive to design language, structure strategy, and prepare for critical conversations, negotiations, or mediation.
This intensive combines elements of strategic coaching and conflict consulting to help you think clearly under pressure and execute with credibility.
Ideal for executives, founders, and professionals navigating pivotal decisions or preparing for mediation or high-stakes negotiation, where both outcome and perception matter.
$1,450 CAD / session + HST
Discreet Resolution Facilitation
A half- or full-day facilitated process to achieve resolution in high-stakes or reputationally sensitive disputes.
This service supports founders, partners, and families navigating conflict where relationships and outcomes both matter. Each engagement includes pre-session preparation, joint facilitation, and a written summary of understandings to ensure durable progress.
$3,500 CAD + HST
Litigation Mediation
A full- or half-day mediation process for complex civil disputes requiring legal sophistication, strategic sensitivity, and practical results.
Susannah mediates medical malpractice, healthcare negligence, institutional abuse, class actions, and other high-stakes civil matters through Hendler Mediation, one of Canada’s most respected mediation practices.
Her approach bridges precision and perception. It is grounded in legal analysis, but attuned to the psychology driving resolution. She balances firmness with fairness, combining advanced negotiation techniques with a process that protects both outcome and reputation.
Pricing and scheduling available upon request.
When People Call
The moments that bring clients to Susannah are rarely simple. They involve pressure, visibility, and the need for composure under scrutiny.
Susannah’s private work focuses on conflict that sits outside litigation but still carries high personal, professional, or reputational stakes. These are the situations that don’t belong in court, yet demand strategy, discretion, and clear thinking.
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Executives or founders managing tension within a partnership, board, or senior team.
Professionals navigating breakdowns in trust, loyalty, or collaboration.
Individuals preparing for or recovering from reputational crises at work.
Counsel or principals seeking confidential support ahead of mediation or negotiation.
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Couples separating or reorganizing assets privately, before litigation.
Individuals navigating conflict in personal relationships with public visibility or shared financial interest.
Clients managing the aftermath of infidelity, betrayal, or public fallout within a professional or social circle.
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Professionals experiencing bias, harassment, or coercion in leadership or partnership roles.
Founders or executives needing strategy to address misconduct or loss of trust within their teams.
Individuals seeking reputational repair or identity realignment after a public or private breakdown.
Frequently Asked Questions
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You can book a Private Conflict Advisory session directly; no inquiry is required.
These one-hour consultations are designed to help you clarify your position, understand your options, and identify next steps.
If you’re unsure whether to start there or would like to confirm fit for a more complex matter, you’re welcome to inquire privately using the contact form. Susannah personally reviews all inquiries and responds in confidence.
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If you’re uncertain, start with a Private Conflict Advisory session.
This one-hour consultation will help you identify your position, outline possible pathways forward, and determine whether a Strategic Intensive or Discreet Resolution Facilitation is most appropriate.
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Yes. Many clients are referred by counsel seeking strategic preparation or mediation support.
Susannah frequently collaborates with lawyers, in-house counsel, and communications advisors to align tone, timing, and negotiation strategy so that clients are prepared, credible, and positioned for resolution.
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While both processes aim to achieve resolution, they serve different purposes and are used at different stages of conflict.
Discreet Resolution Facilitation is designed for situations where conflict has become unproductive or emotionally charged but has not yet entered the legal system. It is ideal for business partners, colleagues, boards, or families navigating high-stakes disagreements who want to resolve issues before escalation. The process is flexible and adaptive; it may involve one-on-one preparation, joint sessions, or facilitated strategic discussions.
Participants sign an agreement that outlines confidentiality and process expectations, but it is not bound by the procedural or evidentiary constraints of litigation. The emphasis is on problem-solving, communication, and forward momentum.
Litigation mediation, by contrast, occurs once legal claims have been filed. The parties are represented by counsel, the issues are formally defined, and the mediation serves as an alternative to trial. It is a structured, rights-based process that requires formal agreements, preparation of briefs, and adherence to civil procedure rules.
In essence, Discreet Resolution Facilitation is proactive and relational, while litigation mediation is reactive and procedural. Engaging early, before lawyers are required, often preserves relationships, reduces costs, and protects reputations from unnecessary exposure.
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Yes. Retainer packages are available for clients who wish to maintain ongoing access for emerging conflicts or confidential strategic discussions.
Many clients choose monthly or quarterly sessions to prevent escalation and maintain composure in fast-moving professional environments.
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In select circumstances, yes.
Susannah occasionally facilitates private conversations for couples or families who wish to separate or reorganize assets discreetly. These are pre-litigation discussions focused on clarity, dignity, and durable outcomes, not a substitute for legal advice or accredited family mediation.
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Private advisory and intensive sessions are strategic consultations. They are not legal advice and do not create a lawyer–client relationship.
Mediation services are conducted through Hendler Mediation and follow established civil mediation protocols.
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Yes. Most advisory sessions and intensives are conducted virtually, with in-person meetings available in Toronto and by arrangement internationally.
Mediations are offered in person or online through Hendler Mediation.
Still have a question?
You’re welcome to inquire privately. Every message is received and handled in confidence.