Having been a trial lawyer for over a decade, I know that involving an attorney automatically turns up the dial on the conflict. It’s a relationship-limiter and almost always removes the possibility for future business with that client. Instead, I write your emails, behind the scenes, over your name, to achieve your desired outcome.  

It’s common to spend hours generating emails to navigate ongoing issues. Those emails might address failed invoice payments, negative responses, etc. Customized, strategic templates are a crucial element in supporting your ability to feel empowered and navigate conflict independently

A second set of eyes can never hurt. Onboarding documents, service agreements, and email reminders often aren't prepared from the “conflict reduction” lens or from a place of promoting a good client relationship. I help you, the business owner, find innovative ways to help your clients feel supported and cared for at the outset so they're more likely to get the benefit of the doubt when things (inevitably) start to go sideways.

No one is happy following litigation. Ever! 

Since applying my conflict resolution frameworks and principles for my business clients, I have an excellent success rate at helping my business avoid litigation and the added financial and emotional costs that go with it. In the event a client does choose to proceed with litigation (sometimes litigation is the best course of action for the situation), I am able to assist them with attorney selection, understanding the legal process, and providing emotional support as they navigate the system. 

My experience has been that a cease and desist coming directly from an attorney has varying likelihood of success and is best used when the client has already decided that litigation is inevitable. Sometimes a well-worded communication coming directly from the client is not only effective in obtaining the desired result, but also is well received by a court as an attempt at resolution.