The Varying Intensity of Conflict

Do you know the difference between a conflict that can be settled over a beer or a coffee and those which require more focused support??⁠ The intensity of a conflict can vary and so should your strategy for managing or resolving it.

Generally will fall into one of 5 categories (from least to most intense):⁠

1. Differences

Happens when two or more people have different views on a situation, but they understand each other's stance. No ongoing discomfort ensues.

2. Misunderstandings

Happens when two or more people have differing understandings of a situation. Can be minor but can also escalate in high pressure situations. Can manifest as a missed obligation or failure to deliver on a promise.⁠

3. Disagreements

Happens when two or more people see a situation differently, BUT even though they understand the other's stance, they are still uncomfortable with the differing viewpoints. Ignoring a disagreement can lead to escalation.

4. Discord

Happens when conflict results in an ongoing relationship issue between those involved, even after the conflict itself has been managed.⁠

5. Polarization

Happens in situation where there are intense negative feelings and intense negative behaviour. This level of intensity can make the conflict extremely difficult (although not impossible) to resolve.⁠

The Takeaway

Trying to manage or resolve a conflict without appreciating its level of intensity may actually end up escalating the situation. In order to strategize a way through the conflict one of the things we need to understand is its effect on the people involved. ⁠

Want some support with this? Our situation audit will shine a light on the nature and intensity of the conflict so you can manage and resolve it with confidence. Book your complimentary consultation today.