The Biggest Conflict Resolution Mistake You Don’t Know You’re Making
One of the BIGGEST mistakes people make when dealing with a conflict is they rush in to try and resolve it before they have any idea of what actually caused it.
And it happens a LOT.
When we find ourselves in a "fight" with someone else, we often feel like our take on the situation is the only possible explanation for what's going on.
This is especially the case when a conflict activates your body's "fight or flight" response, because your peripheral vision actually narrows and you can barely see beyond anything that is directly in front of you. That, coupled with a natural bias towards our own perception of the situation, can mean we run the risk of engaging conflict overly confident about incomplete information.
This will put you at a serious disadvantage when you're trying to negotiate a resolution to the situation.
The consequences of failing to understand the entire situation can have a serious impact on your relationships with others, your reputation, and your career.
👉🏻 you may come across as arrogant
👉🏻 you may be seen as aloof or hostile
👉🏻 your team may end up describing you as a micromanager
👉🏻 you may end up missing deadlines because you're focused on the wrong thing
NONE of these attributes will help you in the short or long run. ANY of these attributes can throw off a deal, negatively impact performance or result in you not getting your desired outcome.
BUT understanding the situation and (more importantly) understanding where there are gaps in your information can give you a serious edge with your communication and conflict resolution strategy.
Clients who participate in a SITUATION AUDIT with Margisons come away with an appreciation for how the situation may be seen by others, for the nuances behind the nuances, for the external influences on the situation (laws, regulations and policies), and how they may be being perceived by other people. All of these take-aways have the potential to have an enormous positive effect on ALL areas of their lives.
Are you struggling with a conflict and have no idea how to untangle the issue? We can help!
Book your free consultation today!
