MEDIATOR. LAWYER. CONFLICT STRATEGIST.

CONFLICT IS INEVITABLE.

CHAOS DOESN’T HAVE TO BE.

Trusted Toronto mediator and conflict strategist helping professionals, law firms, and organizations navigate high-stakes disputes and reputationally sensitive conflict with strategic precision and discretion.

Whether the challenge is negotiation, communication, or a relationship at risk, Susannah brings structure, insight, and language to moments where the stakes are too high to improvise.

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Trusted in High-Stakes Conflict

Susannah mediates complex civil and reputationally sensitive disputes through  Hendler Mediation including:

  • Medical malpractice and healthcare negligence claims

  • Institutional sexual abuse cases

  • Healthcare-related class actions

  • Elder care and long-term care negligence disputes

With nearly 15 years of experience as a lawyer and mediator, she combines legal insight, negotiation psychology, and strategic foresight to guide parties from impasse to resolution..

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Strategic Support for Leaders and Professionals

When conflict involves power, reputation, or relationships, strategy matters more than stance.

Susannah offers a continuum of discreet, high-impact services that help you move forward without unnecessary fallout.

The Conflict Clinic (60 Minutes)

Targeted conflict strategy for professionals facing high-stakes decisions.

Get fast clarity, tailored language, and a clear next step you can act on immediately.

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Private Coaching Intensive (3 Hours)

Strategic conflict and negotiation support for leaders who can’t afford missteps.

Clarify your position, craft language, and move the situation forward with credibility.

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Negotiation Facilitation (Half-Day)

Guided, structured negotiation for founders, partners, or professional breakups.

Reach clear agreements and determine next steps before lawyers get involved.

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How You Resolve It Determines What Comes Next

In high-stakes conflict, credibility and outcome are inseparable.

The right strategy protects both — helping you resolve what’s in front of you without collateral damage to what comes after.

Susannah’s work integrates negotiation theory, psychology, and practical communication strategy to help clients lead through conflict with confidence and clarity.

“The goal isn’t to win the argument — it’s to protect what matters after it’s over.”

- Susannah margison

  • Meredith Wolf, CEO, My Wolf Design Inc.

    “I feel like each consult we have had so far has provided me with a huge “ah-ha” moment. Susannah is direct, she asks the hard questions, and helps me push my thinking to a higher level.”

  • Kate Perkovic, CEO, KLMP Consulting Inc.

    "I found her approach to be the perfect balance between mastering conflict resolution, while considering all legal matters at play. I highly recommend her should you find yourself in need of assistance with a conflict.”

  • Kathryn Connan

    "If you’re looking for someone to not only guide you out of tricky to navigate situations but to also teach you how to better lead your team so you don’t feel like you're constantly running around in circles, Susannah is the woman for you.”

Meet Susannah

A former lawyer turned mediator and conflict strategist, Susannah helps people resolve conflict with both strategy and humanity. She works across Canada and internationally, combining legal experience with practical conflict-resolution frameworks to support professionals at every level of leadership.

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Conflict Handled Wisely Protects Everything That Matters Next.

Based in Toronto, Susannah mediates complex disputes across Canada and works with professionals internationally through her Conflict Clinic.

Conflict doesn’t wait. The right strategy means you don’t have to choose between composure and results.

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