How To Apologize Without Saying Sorry (+ Mistakes to Avoid!)
Apologizing can be tough. Here's how to apologize without saying sorry, plus 5 things to avoid if you don't want to wreck your apology!
The Curse of Great Expectations
One of the easiest ways to avoid and mitigate conflict is to manage others’ expectations from the outset of the interaction. In fact, most of the conflict situations I’m asked to help businesses with stem from a failure to meet a client’s expectations.
